Everything you need to know about inicioAutomate
What is inicioAutomate, and how does it utilise Intelligent Automation (IA)?
inicioAutomate is a service that provides organisations, particularly in healthcare, with a scalable “augmented workforce” using cloud-based technology. It employs Intelligent Automation (IA), which goes beyond basic automation by incorporating Artificial Intelligence (AI) and machine learning. This enables the system to handle more complex tasks, including processing unstructured data using Optical Character Recognition (OCR), learning and adapting to new situations, and making advanced decisions and solving problems. Essentially, it aims to create digital resources that help teams achieve more by taking on routine and complex tasks.
What are some of the key benefits that inicioAutomate aims to provide?
inicioAutomate offers a wide range of benefits, including:
- Digital process optimisation.
- 24/7 operational capacity.
- Significantly faster processing speeds (4 to 10 times faster).
- Reduced error rates.
- Lower staff burnout.
- Increased time for employees to focus on higher-value tasks.
Additionally, organisations can expect cost savings and avoidance, along with a better return on investment. The overarching aim is to improve efficiency and productivity across the organisation.
What specific types of tasks can inicioAutomate handle in a clinical setting?
In clinical settings, inicioAutomate can handle a wide array of tasks, such as:
- Downloading referral data, patient attachments, and clinical notes from systems like eRS and Cerner.
- Modifying patient encounters.
- Uploading attachments to patient charts.
- Checking referral histories.
- Triaging and updating eRS data.
- Sending patient communications.
- Managing waiting lists.
- Handling patient rebooking.
- Registering referrals.
- Managing patient reminders.
- Accepting GP referrals.
- Registering patients from various sources into relevant systems.
- Processing maternity self-referrals.
These tasks cover multiple systems and workflow stages, enhancing efficiency and accuracy.
How does inicioAutomate assist with workforce management and HR processes?
inicioAutomate streamlines numerous HR processes, including:
- Generating conditional offer letters.
- Sending virtual ID check links.
- Managing ID check documents.
- Creating e-files.
- Checking professional registrations.
- Downloading and inputting new starter information.
- Archiving applications.
- Generating reports.
- Managing contract amendments.
- Handling reference requests.
- Generating satisfaction surveys.
- Managing staff settlement statuses.
- Assisting with inter-authority transfers.
- Uploading data related to HEE starters and rotators.
- Recording staff flu vaccinations into relevant systems.
This automation significantly reduces administrative time and effort.
What financial processes can inicioAutomate automate within an organisation?
In Finance, inicioAutomate handles tasks such as:
- Creating new customer accounts.
- Managing account amendments.
- Processing accounts payable invoicing.
- Customer invoicing.
- Processing remittances.
- Managing agency accruals.
- Generating debt reminder letters.
- Purchase order receipting.
This enables faster processing of financial transactions, improved accuracy, and reduced staff time spent on tedious tasks.
What is the role of RPA in inicioAutomate, and how does it relate to the healthcare landscape?
RPA (Robotic Process Automation) is a foundational component of inicioAutomate, acting as a scalable pool of digital resources capable of handling increasingly complex tasks. These digital workers, augmented by AI, can learn and make decisions, enabling rapid task completion at scale. In healthcare, this aligns with NHS England’s 2021 vision for automation to transform service delivery by 2025. RPA optimises clinical workflows, enhances patient management, and supports cost-saving measures, releasing time for higher-value activities.
What is the ‘inicio health Automation Library,’ and how does it accelerate automation implementation?
The ‘inicio health Automation Library’ is a comprehensive catalogue of over 300 pre-built automations covering a wide range of processes. It facilitates an accelerated automation journey by providing a library of ready-made solutions that seamlessly integrate with various platforms and systems. This eliminates the need to start from scratch, allowing organisations to leverage existing automation solutions for quicker and more efficient implementation.
How does inicioAutomate approach the implementation of its automation services, and what is required to calculate ROI?
inicioAutomate provides end-to-end intelligent automation support, covering everything from readiness assessments and business case development to automation deployment and ongoing support. To effectively calculate the expected return on investment (ROI), multi-stakeholder workshops are essential. These workshops identify early adopters of clinical automation based on organisational risk and process volumes. Organisations will also need to provide detailed information, including:
- Process owner.
- Process description.
- Frequency of occurrences.
- Average time spent on each process.
- Role/FTE performing the process.
- Expected hours saved through automation.
Contact us today to find out more.
See our latest inicioAutomate blog posts.
Brought to you from the team responsible for the UK’s first fully digital Hospital to HIMSS 7

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